For those who may have missed yesterday's post, I reviewed The Fred Factor. In short, check the book out. There are few books that contain so many good ideas in so few pages. I especially appreciated how actionable the book is, and today I spent my day bettering myself with a little help from Fred. We … Continue reading Putting “The Fred Factor” Into Practice;
Tag: Customer Service
Review of “The Fred Factor” by Mark Sanborn
Read this book. Everyone can benefit from the stories, the ideas, and the framework author Mark Sanborn explores. The Fred Factor is actionable, easy to read, and approachable no matter your current status in life. Author Mark Sanborn explores the story of his mail carrier Fred. Fred is an exemplary employee, and through his service, adds … Continue reading Review of “The Fred Factor” by Mark Sanborn
